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    Hello I'm RAPHAEL RIVERS
    Web Developer
    |
    Desktop Support
    &
    Network Tech.
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    Operation Status: READY...
    To Create meaningful And
    Mutually Rewarding Professional Relationship With You.

Skills & Knowledge

"One Language sets you in a corridor for life. Two languages open every door along the way." - Frank Smith

Software & Languages

WordPress & PHP

90%

Cpanel & SQL

85%

HTML 5

95%

Bootstrap & CSS

75%

Javasripts & Node.js

65%

Honing More Skills

JAVA

Entry level Java Programming Bootcamp

Angular JS

Currently Attending Angular JS Master Class

Pyton

Attending Python for Data Science and Machine Learning Bootcamp

Technical Skills

Broadband
Installation Advance
Desktop
Support Experienced
Network
Administration Intermediate

Other Knowledge

  • Web Server Administration
  • API Integration
  • E-commerce Development
  • Cyber Security
  • Web Usability
  • Google Analythics
  • Graphics Design
  • Adobe Photoshop
  • Adobe Ilustration
  • Adobe After Effects
  • MS Office Suite
  • Video Editing

Work experience

“We are all born ignorant, but one must work hard to remain stupid.” - Benjamin Franklin

2016 May - 2017 March

Charter Communications

2016 - Advance Broadband Installer
2017 - Broadband Technician

Job Description

Broadband Technician
I Performed installation, troubleshooting, repair, and maintenance of broadband cable network, customer equipment, video, internet, and telephone services. Analyzed system requirements to efficiently isolate and resolve a wide array of technical issues.

Selected Accomplishments
2 Time "Excellent Customer Service Award" in 2016. I Quickly learned and master end-users technical support, leveraging broad-based expertise to handle problem identification, diagnosis, resolution, and escalation via telephone, helpdesk system, and remote support tools. Demonstrated outstanding customer services skills, consistently receiving high rating on client satisfaction surveys.

2010 June - 2015 September

Netglobal LLC

2014 - Web Development Consultant
2012 - Web Services Tech. Support 2010 - Data Entry & Remote Assitance

Job Description

Web Development & Customer Support
Developed and maintain key business and client websites. Worked with award-winning developers to create and update WordPress sites. Optimized sites for usability, search engine and accessibility. Plan, coordinate, and execute web server upgrades, security, and administration functions.

Selected Accomplishments
Successfully directed the migration from CentOS to Linux server impacting more than 850 client’s that embraced agility and reduces cost. Initiated transformative SSL policies designed to harden server security, including enhanced measures for password validation requirements and user access. Spearheaded new procedures for Help Desk documentation, enabling the development of a comprehensive knowledge base of common issues and solutions to improve Help Desk efficiency.

Education

"I have no special talent. I am only passionately curious." - Albert Einstein

Expected 2017

Tarrant County College

AA Business Information System

Business Information Systems

Expecting my associate of Arts (A.A.) degree at TCC South Campus, Fort Worth, Texas, as the first step to earning a bachelor's degree in Information Systems and Data Analytics. TCC provides me affordable yet quality education and flexible time schedule that does not affect my work.

2006 September - 2007 June

Transfer Technology Institute

ITAN Certified

IT & Telecoms Training

LAN Setup & Configuration, Structured Cabling, TCP/IP Configuration, Domain & Workgroup Configuration, Internetworking & Router Configuration. Security Solutions & Application. Account Policies. Auditing Firewall Implementation. Linux: Installation & Server Administration.

2000 September - 2006 June

Modern Sec. Comm. School

West African Exams Council

High School Diploma

Obtained Merit grade in the West African Senior School Certificate Exams in a school that delivers commercial education and technical appreciation. I had a 3-year Junior secondary education, and 3 Years (upper) Senior secondary education phases of my early education.

My video

5

Awards Won

150

Happy Customers

18

Projects Done

240

Photos Made

Comodo SSL